> For the complete documentation index, see [llms.txt](https://support.trybit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.trybit.com/end-users.md).

# Frequently Asked Questions

<details open>

<summary><strong>I sent the payment but didn't include the MEMO / Comment. What should I do?</strong></summary>

If the payment required a MEMO / Comment and you didn't include it, the funds may not be credited automatically. Contact support and provide:

* the invoice number (INV);
* the transaction TXID;
* the sender address.

Once reviewed, support will let you know whether the payment can be processed.

</details>

<details>

<summary><strong>I sent the payment in the wrong currency or network. What should I do?</strong></summary>

If the currency or network of the payment differs from the one selected on the payment page, the funds are not credited automatically. Contact support and provide:

* the invoice number (INV);
* the transaction TXID;
* the address the funds were sent to.

Once reviewed, support will determine whether the payment can be credited or a refund is required under the applicable policy.

</details>

<details>

<summary><strong>What is the invoice number (INV) and where can I find it?</strong></summary>

INV is your payment invoice number in Trybit. It is shown on the payment page next to the transfer details. Always include the INV when contacting support — it helps us locate your payment faster.

</details>

<details>

<summary><strong>What is a TXID (transaction hash) and where can I find it?</strong></summary>

TXID is the unique identifier of a transaction on the blockchain. You can find it in the transaction history of your wallet or exchange. Using the TXID, support can check the payment status: network, amount, and number of confirmations.

</details>

<details>

<summary><strong>I paid but didn't receive the goods or service. What should I do?</strong></summary>

Goods and services are delivered by the seller. If you didn't receive your order after paying, contact the seller's support and provide the order number or the invoice link.

</details>

<details>

<summary><strong>My invoice is partially paid. What should I do?</strong></summary>

To complete the payment, send the remaining amount to the same address, in the same currency and network as the first payment. If topping up isn't possible, contact the seller's support and ask whether the amount actually received can be credited.

Please note: partially paid invoices are not refundable by Trybit. For a refund or crediting of received funds, contact the seller.

</details>

<details>

<summary><strong>I paid more than required. What should I do?</strong></summary>

If the payment amount is greater than the invoice amount, the payment is marked as an overpayment. Trybit credits such a payment in full, but the overpayment may not appear automatically in the seller's system, since the invoice was created for a smaller amount. Contact the seller's support, provide the order number or the invoice link, and let them know you sent more than the amount stated.

</details>

<details>

<summary><strong>Can I change the currency or network on an invoice that's already been created?</strong></summary>

No. The currency and network are selected when the invoice is created and cannot be changed. To pay in a different currency or network, create a new invoice. If you have already sent funds against the old invoice, contact support to have the payment checked.

</details>

<details>

<summary><strong>The invoice expired, but I've already sent the payment. What should I do?</strong></summary>

If you sent the transaction but the invoice expired before the network confirmed it, the payment is reviewed manually. Contact support and provide:

* the invoice number (INV);
* the transaction TXID;
* the address the funds were sent to.

Once reviewed, support will advise on the next steps.

</details>

<details>

<summary><strong>Can I get a refund?</strong></summary>

Trybit does not refund funds on paid or partially paid invoices. A refund can only be considered if the payment was sent in the wrong currency or network, or without the required MEMO / Comment. The final decision depends on the network, currency, amount, and the technical feasibility of processing the payment.

</details>

<details>

<summary><strong>When is a refund possible?</strong></summary>

A refund is considered when a payment cannot be credited — for example, when it was sent in the wrong currency or network, or without the required MEMO / Comment. Conditions:

* minimum amount — from $10 equivalent;
* to process the refund, you'll need to top up the network fee in the native currency (the amount depends on the network and is confirmed by a support agent);
* processing time — up to 7 business days.

</details>

<details>

<summary><strong>When is a refund not possible?</strong></summary>

* Refunds are not issued on fully or partially paid invoices.
* Trybit does not refund overpayments on paid invoices — they are credited to the seller. To recover an overpayment, contact the seller; the refund is handled according to their policy.

</details>

<details>

<summary><strong>Do you accept fiat payments?</strong></summary>

No. Trybit works with cryptocurrency only. Payment is available in the currencies and networks shown on the payment page; bank cards and fiat transfers are not accepted.

</details>

{% hint style="info" %}
If you have any questions or need help, you can contact our support via chat on the website and in your personal account, as well as reach us on Telegram. Support contacts are listed [on our website](https://cryptocloud.plus/en/support).
{% endhint %}


---

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